Electric Bike Warranty

Your ONTIME BIKE is governed by the law of the state or country in which it was purchased, and applies only to bicycles purchased from Authorized ONTIME BIKE Retailers or directly from ONTIME BIKE.

After reviewing our warranty policy below, if you believe you have a warranty claim that meets our warranty policy, please CLICK here to complete the Warranty form. 

ONTIME BIKE frames made from steel or aluminum are warranted by ONTIME BIKE against manufacturing defects in materials and/or workmanship for the lifetime of the original owner. 
All other components, frame fixtures are warranted against manufacturing defects in materials and/or workmanship for a period of one-year limited warranty from the date of original retail purchase. This limited warranty does not cover normal wear and tear parts, defined as grips, tubes, tires, cables, and brake pads. Stripped threads due to operator error during assembly are not covered by this warranty.
This limited warranty is not meant to suggest or imply that the bicycle cannot be broken or will last forever. It does mean that the bicycle is covered subject to the terms of the limited warranty. This limited warranty applies only to the original owner of an ONTIME BIKE bicycle and is not transferable to subsequent owners. This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use. This limited warranty applies only to bicycles purchased in fully assembled and adjusted condition from Authorized ONTIME BIKE Retailers or other outlets specifically authorized by ONTIME BIKE to distribute ONTIME BIKE bicycles. Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her bicycle. Damage resulting from improper assembly or maintenance, or from installation of parts and accessories not compatible with the ONTIME BIKE bicycle, is not covered. All labor charges for warranty service are the responsibility of the bicycle’s owner. In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the bicycle's owner. During the duration of this limited warranty, ONTIME BIKE will either repair any defective frame or component, or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available. THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. THIS IS THE ONLY WARRANTY MADE BY ONTIME BIKE ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.
ONTIME BIKE warrants that all new electric bicycles (“e-bikes”) and main components therein sold by an authorized ONTIME BIKE Bikes retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for all electrical components for a period of one (1) year from the date of original retail purchase. 
This warranty pertains to any of the essential electric bicycle components that are found defective provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the bicycle frame, electric motor, battery, display, and controller. 
Corrosion on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. Electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.
If you believe your ONTIME BIKE has a warranty issue, your first point of contact should be your ONTIME BIKE retailer where you purchased your frame or bike. The place of purchase will facilitate the claim with ONTIME BIKE on your behalf. If you purchased directly from ONTIME BIKE, submit a warranty claim using this form and a member of our support team will reach out to you once your claim has been reviewed.